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Customer No Service - How to Lose a Loyal Customer!
You probably know how to get and keep customers, but do you know how to lose a customer? Let me tell you what happened to me recently at my favorite supermarket. It wasn't pretty, but it really happened...
Customer Satisfaction Is Your Business
Regardless of what business you are in ...you are really in the business of satisfying customers. The degree of customer satisfaction you deliver determines the level of long-term success you will achieve in business.
Customer Service, the Internet's Primary Neglected Business Concern
You can lose more business than you think by not addressing the concerns of those few customers who are really having trouble.
Customer Service - A Sweet Essence
Your wait time is approximately 15 minutes. Please continue to hold...Please continue to hold...Please continue to hold...
Customer Service: Everyone is Fighting Their Own Personal Battles
Understanding where your customers are coming from, and helping them to find solutions...
Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, here...
Customers - Hold Onto the Ones You've Got
One of the least costly ways to grow your business is to get
customers to come back and buy more of your product or
service. How many customers have you lost this month?
Dealing with People - Words to Avoid
You probably realise how the wrong tone of voice and negative body language can cause problems when dealing with other people, particularly customers and staff. However, using the wrong words can also cause problems.
Handling Customer Complaints
Handling Customer Complaints Even the best business will receive an occasional customer complaint. Knowing how to resolve these complaints will help you gain loyal customers who will then refer other...
The Seller's Creed
I will not make sales. I will make Customers.
I will target the heart of my Customer. Never their wallet.
My Customer is the lifeblood of my business.
A Rick Beneteau article sure to help you improve your business.
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