Become a Customer Enthusiasm-Guru!
One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provid...
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Businesses Need to 'Rehumanise'
Business has lost the human touch. We need to realize each other and ‘rehumanise'.
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Call Center Services - An Ever Increasing Demand
Are your company's call center services all that they could be? Even centers that were state of the art a decade or so ago might be out of date and inadequate today. As technology expands, so do clients' expectations regarding communication.
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Can Three Words In Webster's Dictionary Be The Key To Customer Loyalty?
Are you concerned about customer loyalty? Are your customers so loyal that they will stick with you through hell and high water? And if not, you really need to question how you can create a customer relationship that's so gluey, that you never go bluey in the face. Funnily you don't have to go far. Reach for your Webster's dictionary and you'll discover a hidden secret to customer loyalty.
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Creating the Right ‘Viral Reputation'
There is a saying.... "attitudes are contagious.... is your's worth catching?"
If you get a negative viral reputation, it can be a nightmare to cure.... and it spreads.... FAST.
This article highlights key points on how to avoid it.
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Customer Service, Italian Style
Nowadays, we complain nearly all of the time about how few businesses remember how to provide quality service to their customers. But a recent trip to Italy not only reminded me that the art of service is not dead, but that providing outstanding service is the key to almost any successful business. Here are a few well-worn but important principles that I was reminded of during that trip.
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Customer Service Tips - Is Your Business A Leaky Bucket?
Customer service is essential for customer retention. Customer service training is vital to attracting, winning and retaining even more profitable customers. This article explains the importance of customer service to grow your business using a leaky bucket as a metaphor to explain business growth and customer service.
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Customer Service: Why Bears Make Bad Customers
Sometimes on the road to finding your perfect customer, you end up with an unsavory character or two. Here's what to do when not-so-ideal customers eat up your resources.
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Dealing with Difficult People
When dealing with difficult people, stay out of it
emotionally and concentrate on listening non-defensively and
actively. People may make disparaging and emotional remarks
- don't rise to the bait!
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Develop Loyal Customers for a Lifetime – part 1 (1 – 10)
In today's competitive world of business it is more important than ever to aim for more interaction with existing customers. This article part one of two and shows the first 10 steps that will help you turn your existing customers into walking billboards for your business and help keep them as customers for a lifetime.
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Don't Work with Jerks: How to Recognize a Difficult Client Early
Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said "Yes." Into every professional practice falls a little rain, or better said...walks...
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Everyone talks in code!
The secret code to ensure good communication...
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Loyal Customers Take Commitment
In today's competitive world of retail, many stores are implementing external marketing programs designed to attract new business. Unfortunately, the cost can be very high with little return on inves...
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Making Your Contacts Work For You
The importance of making it about the customer and "not about the money", which actually leads to more money in the long run. To see how, read on...
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Sending Mixed Signals Can Send Your Clients Away
Consistency in communication can influence client retention.
Do you want to keep your best clients? Avoid sending mixed signals.
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Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you are on a first name basis with your customers. You sink or swim with your ability to please your customer and rely on them to build your business by referring their friends, associates and neighbors. One excellent way to insure referrals is to set up a “Customer of the Week Program.”
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The 7 Principles of Business Integrity
If you have integrity, nothing else matters. If you don't
have integrity, nothing else matters. -- Alan K. Simpson
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The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service
Joshua Minton discusses his recent horrible customer service and process analysis experience with Citistreet, the company that manages the 401K plan for the corporation he is leaving in a month.
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What Every Employee Should Know About How to See Customer's Problems from Their Creative Side
Customer Service is a blessing and a curse; a blessing to the customer and a curse to you, the employee. At least so it seems. Although as the Customer Service representative for your employer, you are faced with a never-ending barrage of complaints, problems, and questions on a daily basis, the pressure of the job could easily become a source of anger, frustration, and other forms of counter-productive behaviors. You seem to live in a pressure-cooker of stress.
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What's in a Name?
Different people call their Customers by different names. If they don't have Customers, they have Clients, purchasers, licensees, users, patients, members, franchisees, or buyers. Each of these words carries meaning to those who say them. And those meanings say something about the health and long term success of the enterprise.
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10 Customer Service Quality Statements to Measure up Against
Customer service is a fundamental quality that every business must have. The higher the standard, the higher the return on the investments you make. But just how do you measure your performance, in an easy-to-use way? It's really quite simple...
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5 Golden Online/Offline Business Rules To LIVE Or DIE By
Whether online or off, discover how the way you treat your customers can make or break your business.
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Handling Angry Clients
Article discusses how to handle angry clients in intense emotional moments.
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What's For Lunch?
As an entrepreneur, I'm always intrigued by small businesses, home-based or not, that exceed the expectations of their customers in a big way. Let me tell you about one of them. Recently I spent so...
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Who Says the Customer is Always Right?
We all know the old adage, "The Customer is Always Right." If you are an online business owner or offline for that matter, you are on both sides of the subject almost everyday.
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