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Are You Putting Technology Before Your Customers?
As we all chase the latest must have web technologies, are we losing site of the customers needs?
ClientsÂ…Do You Really Need Them?
Running a successful business takes a lot of energy and there are so many areas that as a business owner you need to pay attention too. It's not enough to spend heaps of time, money and resources int...
Customer Service, the Internet's Primary Neglected Business Concern
You can lose more business than you think by not addressing the concerns of those few customers who are really having trouble.
Customer Service and Call Center Outsourcing, What's The Buzz?
The buzz is all about customer service and call center outsourcing, also known as BPO (Business Process Outsourcing). According to Gartner, the outsourcing market in Europe has grown with over 6%, BP...
Doesn't Anybody Work Here? Nametags Impact Employee Communication
The value of employee nametags spans far beyond getting to know people, it's all about being approachable. So whether you work in retail, hospitality, food service or sales, to wear a nametag is to be on stage. To be on stage is to be ready to serve your customers. And to be ready to serve your customers is to do your job effectively.
Increase Sum in Your Check Account with Follow-Ups
We'll be examining what makes follow up to prospects/customers so important on our online world today. Are you familiar with this scenario? Joined an affiliate program with good pay-out. Send an ...
Keeping Clients Happy Keeps them Coming Back
Whether you are a seasoned small business professional, or you have just opened your doors to new clients, your marketing strategy should not only involve bringing in new business, it should also inc...
Quality vs. Quantity
There is a battle in Call Centers. The teams are Quality vs. Quantity; two performance factors that don't seem to get along. Representative Super Speedy says, “I've taken more calls than anyone on the team today. My average handle time is the lowest on the floor.” Coach Level Head breaks it down for him, “But your quality scores are below everyone else on your team.”
The Seller's Creed
I will not make sales. I will make Customers.
I will target the heart of my Customer. Never their wallet.
My Customer is the lifeblood of my business.
A Rick Beneteau article sure to help you improve your business.
We Got It Wrong: Never Under Promise & Over Deliver
You know how it is, you believe something for so long, everyone agrees with you, all the books tell you it's true and then suddenly you have a blinding revelation - we've all been duped! You know like my gorilla mates were? (If you're not sure about my gorilla mates then you really need to read the book - we've got a great offer on at the moment!)
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