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At the Carwash; The Customer really is always Right
You have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position, when you are the owner of a small business, sometimes you see this is like opening Pandora's box. But for the sake of argument, let me add a caveat to that saying: The customer is always right, even when they're wrong and you know it.
Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don't forget to use your time wisely.
From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer
Most sales people don't want to deal with unhappy customers because dealing with problems takes away time from selling, but what if you could turn the situation around? What if solving your client's problem led to even more sales? Learn the secrets to building customer loyalty and using a crisis to your advantage.
The Added Value - Is YOU!
The words Quality Service are deceptive at best. There are at the least two levels of quality service--high quality and low quality. Only you can make the difference in which adjective is used to describe the service levels in your organization.
The Consumer Power
When a company lacks the sincerity to deal with their customers fairly, some one comes along and puts the company on the dock and though the trial by the customers may be long drawn out it is ultimately the death sentence for the brand or the organizations itself many a times.
10 Customer Service Quality Statements to Measure up Against
Customer service is a fundamental quality that every business must have. The higher the standard, the higher the return on the investments you make. But just how do you measure your performance, in an easy-to-use way? It's really quite simple...
Courting Customers - From First Date to Marriage
Landing a new client is like courting a potential spouse. The first date is usually a make or break situation and if the door is still open, the work has just begun. Like dating, you'd better give yo...
Foolproof Customer Service Strategies (That Only A Fool Would Try!)
Ever notice how customer service varies from store to store? You walk into some stores, and before you can say "Buzz off!" a salesperson asks "May I help you?" "No thanks." "May I help you?" asks an...
Handling Difficult Customers - 8 Strategies
Use these 8 strategies to help handle any difficult customers you may experience in your business.
What Do Your Clients REALLY Think of You?
Do you really know how your clients feel about you or are you just assuming you are on the right track? Soliciting feedback can greatly assist in ensuring strong, positive relationships between you and your clients and this translates to a better bottom line for your business.
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