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Add Value - And Kill Mediocrity in Customer Service
I asked a group at one of my seminars to write down the name of places they'd gone to do business that they considered outstanding, and then we discussed why they considered them outstanding. Nobody came up with more than one name, and some couldn't think of even one business that they considered outstanding. In all cases the outstanding businesses had one thing in common, they did something that mediocre businesses don't do. They added value...
All of the World of Business Is a Stage
There is no backstage area for a business. During the working day, all employees need to be in character and onstage for top performing business.
At the Carwash; The Customer really is always Right
You have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position, when you are the owner of a small business, sometimes you see this is like opening Pandora's box. But for the sake of argument, let me add a caveat to that saying: “The customer is always right, even when they're wrong and you know it.”
CRM - Its Relevance
In today's demanding economy, the first line of any business during economic uncertainty is to get closer to the customer. Customers often want information along with a quote or invoice on the spot. With lack of information, the customers do not fix loyalty to a particular product or service and tend to depend on impulse decision. The companies are no exception to this. In the process "hot prospects" turn ice cold. Speed of information flow and speed of converting information into prospect are vital factors for survival. So access to data is a must. E-business has revolutionized the way for business to interact with customers.
CRM For Beginners – Customer Relationship Management Basics
This article explains the basics of Customer Relationship Management, a very effective management strategy.
Don't Be Afraid To Give Problem Customers The Boot
As the business owner, it is your responsibility to meet the customer's expectations and provide good customer service. Even if your business does not involve a formal contract that spells out to the letter what should be expected, there is generally a clear understanding of what the customer expects and what you are willing to deliver. If you back peddle on your end of the bargain, let's say by serving a bad meal or losing a customer's laundry and refusing to make things right, then you are guilty of not meeting the expectations of your customer and thereby are guilty of providing bad customer service.
Don't Eliminate The Middle Man - Add One
This article is about how an increase of inventions means an increase in service needs. sometimes adding people in the right places improves speed and efficiency of service.
E-Business's Best Friend: eCRM
Find out what eCRM can do for your e-business...
Establishing Yourself as an Expert in the Eyes of Your Customers
The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase The customer is always right. Actually the correct min...
Listen to Suggestions
As a customer of any service or product - how do you feel when your Email is ignored, your voice mail message is never answered, and you don't get any feedback or concern, at all, from customer service? We all feel the same – nobody likes to be ignored. The shame of all this is that customer service is getting worse on a global scale.
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