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Add Value - And Kill Mediocrity in Customer Service
I asked a group at one of my seminars to write down the name of places they'd gone to do business that they considered outstanding, and then we discussed why they considered them outstanding. Nobody came up with more than one name, and some couldn't think of even one business that they considered outstanding. In all cases the outstanding businesses had one thing in common, they did something that mediocre businesses don't do. They added value...
All of the World of Business Is a Stage
There is no backstage area for a business. During the working day, all employees need to be in character and onstage for top performing business.
Are You A Coward? I Was
At Beyond Philosophy we worked with a client a while ago whose account managers and sales teams never used to speak to anyone! They just used to send emails. If the customer called in they were greeted by answerphones which were kept on all day. You see the sales teams were all busy doing real work. The customers were just interrupting them. Surely this must be the height of inside out behaviour...
Client Appreciation - It Means Everything!
An article of 763 words with a focus on: developing a monthly appreciation plan, building appreciation themes and how to evaluate the success of this program.
CRM - Its Relevance
In today's demanding economy, the first line of any business during economic uncertainty is to get closer to the customer. Customers often want information along with a quote or invoice on the spot. With lack of information, the customers do not fix loyalty to a particular product or service and tend to depend on impulse decision. The companies are no exception to this. In the process "hot prospects" turn ice cold. Speed of information flow and speed of converting information into prospect are vital factors for survival. So access to data is a must. E-business has revolutionized the way for business to interact with customers.
Customer Service Consultants
When all else fails in your company to meet the needs of your customer consider a customer service consultant.
Don't Eliminate The Middle Man - Add One
This article is about how an increase of inventions means an increase in service needs. sometimes adding people in the right places improves speed and efficiency of service.
Doors by Catering to Your Clients
Clients
they are the most important influence in the success of any business. It is vital to keep them satisfied and happy. Clients should be catered to. Their every need should be met and more. We ...
Establishing Yourself as an Expert in the Eyes of Your Customers
The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase The customer is always right. Actually the correct min...
Everyone talks in code!
The secret code to ensure good communication...
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